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Hi Katy. I agree , good communication is everything. Could you contact the local PALs team at St Richards ? I do think they need to have better communication with the patients. It took ages for me to get an op dat (23rd Feb) and if that gets changed it messes up so many things I have had to put in place. I do wonder if they see the impact bad communucation has on peoples lives….obviously emergencies happen it’s the NHS but communicating properly would make all the difference xx!!

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